Terms of Service and Privacy Policy
Effective Date: 01/01/2025
TERMS OF SERVICE
1. Overview
Welcome to TruCare Pharmacy (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website and any associated services. By using our website, you agree to comply with these Terms and our Privacy Policy. If you do not agree, please do not use the website.
2. About Our Services
TruCare Pharmacy is a licensed pharmacy operating at:
3110 Chino Ave, STE 100, Chino Hills, CA 91709
Phone: (909) 300-0365
Email: info@rxtrucare.com
We provide prescription and non-prescription medications, healthcare consultations, and pharmacy services at our physical retail location. This website is informational only and does not facilitate the online purchase, ordering, or fulfillment of prescription drugs or retail products.
3. Medical Information Disclaimer
All content on this website is intended for general information and educational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition.
4. Use of Our Website
You agree to use our website lawfully and respectfully. Specifically, you may not:
- Violate any applicable laws or regulations;
- Transmit any harmful code or malware;
- Attempt to gain unauthorized access to the site or its systems;
- Use the site to collect information about others;
- Use the site for fraudulent or abusive purposes.
5. Privacy
Your use of this site is also governed by our [Privacy Policy](#). Do not send personal health information through contact forms or email, as these are not secure communication methods.
6. Intellectual Property
All content on this site—including logos, images, text, and layout—is owned or licensed by TruCare Pharmacy and is protected under applicable copyright and intellectual property laws. Unauthorized use of this content is prohibited.
7. Third-Party Links
This site may contain links to third-party websites. TruCare Pharmacy is not responsible for the content, policies, or practices of these external sites. Use them at your own risk.
8. Limitation of Liability
TruCare Pharmacy is not liable for any damages arising from the use of this website, including but not limited to:
- Any incorrect or outdated information;
- Reliance on any content provided for medical guidance;
- Inability to access the website or related systems;
- External links or third-party platforms.
9. Indemnification
By using our website, you agree to indemnify and hold harmless TruCare Pharmacy, its staff, and partners from any claims, liabilities, or damages arising from your misuse of the site or violation of these Terms.
10. Changes to These Terms
We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be posted on this page. Continued use of the website following such changes indicates your acceptance of the updated Terms.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.
12. Contact Information
If you have any questions about these Terms, you may contact us at:
TruCare Pharmacy
3110 Chino Ave, STE 100
Chino Hills, CA 91709
Phone: (909) 300-0365
PRIVACY POLICY
1. How We Collect Your Personal Information
We may collect personal information through the following methods:
- In-person visits to our pharmacy
- Website forms
- Phone calls or SMS conversations
- Email correspondence
- Cookies and usage tracking on our website
2. What Personal Information We Collect
Depending on your interaction with us, we may collect:
- Name
- Email address
- Phone number
- Mailing address
- Insurance and payment information
- Prescription details
- IP address and browser information (from website usage)
3. How We Use Your Personal Information
We use the information collected to:
- Fulfill and manage prescriptions
- Provide pharmaceutical and health-related services
- Communicate with you about your prescriptions or inquiries
- Send appointment reminders and billing updates
- Improve website experience and services
- Comply with applicable pharmacy laws and regulations
4. How and Why We Share Your Information
We may share your information with:
- Service providers (e.g., pharmacy software vendors, insurers)
- Healthcare professionals involved in your care
- Regulatory or legal authorities when required
**We do not sell or share your SMS opt-in information or phone numbers with third parties or affiliates for marketing purposes.**
5. Your Choices
- You can choose not to provide certain personal information, but this may limit your ability to use some services.
- You may opt out of SMS messages at any time by replying “STOP.”
6. Security
We use administrative, technical, and physical safeguards to protect your personal information.
7. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a new effective date.
8. Contact Us
For questions about this policy or your information, contact us at:
Email: info@rxtrucare.com
Phone: (909) 300-0365
SMS Terms & Conditions
1. SMS Consent Communication
Phone numbers collected through SMS opt-in will not be shared with third parties for marketing purposes.
2. Types of SMS Communications
If you have consented, you may receive messages such as:
- Prescription ready notifications
- Appointment reminders
- Insurance or billing inquiries
Example:
"Hi [First Name], your prescription is ready at TruCare Pharmacy. Please pick it up at your convenience. Reply STOP to opt out."
3. Message Frequency
Message frequency may vary. You may receive up to 2 messages per week.
4. Potential Fees
Message and data rates may apply, depending on your carrier.
5. Opt-In Method
You may opt in via:
- In-person at the pharmacy
- Online form submission
- Phone call with our staff
6. Opt-Out Method
You can reply “STOP” to any SMS to opt out. Or contact us directly to remove your number.
7. Help
Reply “HELP” for assistance, or contact us at (909) 300-0365 or visit https://rxtrucare.com
8. Standard Messaging Disclosures
- Message and data rates may apply
- Message frequency may vary
- Reply “STOP” to opt out at any time
- Reply “HELP” for support
Email: info@rxtrucare.com